Confidentiality & discretion

Our approach to confidentiality

Genera House is built to provide a secure, independent space where families can address the complex psychological dynamics of wealth, legacy, and succession. We understand that the quiet fractures within a family—whether they concern sibling rivalries, founder transition, or next-generation identity—are highly sensitive.

Unlike traditional legal, financial, or family office advisers, we are not focused on structures, transactions, or reporting. This allows us to act as a quiet, neutral harbor, completely separate from your business or financial operations. What is discussed at Genera House remains strictly within the consulting relationship.

Information handling and data minimisation

We believe that true privacy is built on the principle of minimal collection. Our standards of information handling are designed to protect your family's identity and details at every step:

• Data Minimisation: Information is collected only where strictly necessary to guide the development and succession work, and is handled with the utmost discretion. We minimise the collection and retention of personal information wherever appropriate.
• No Centralized Profiles: We do not compile digital databases of client notes or central client profiles. Key reflections are shared directly and securely with the family members involved.
• No Data Sharing: We do not share, sell, or coordinate information with family offices, wealth managers, or legal teams unless explicitly requested by the family principal for alignment.

How consultations are conducted

Every engagement with Genera House is designed to ensure maximum discretion. Consultations are arranged to fit the lifestyle and privacy needs of high-net-worth families:

All initial and ongoing conversations are conducted in private, secure environments. This includes private consulting rooms in Mayfair and Central London, secure virtual communications, or visits to family estates and residences when appropriate. We plan scheduling and locations carefully to prevent overlapping appointments and ensure absolute privacy.

Professional standards and regulation

Our commitment to your privacy is not just a policy; it is a clinical and legal obligation. Dr. Bianca Serwinski is a Registered Practitioner Psychologist with the Health and Care Professions Council (HCPC) in the United Kingdom.

As a regulated psychologist, Dr. Serwinski adheres to the strict code of professional ethics, conduct, and confidentiality defined by both the HCPC and the British Psychological Society (BPS). This clinical standard guarantees that your family's personal discussions are protected by the same rigorous privacy requirements expected in clinical and medical psychological settings.